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I Am Sorry
Never let the opportunity to offer a sincere apology go by. If you, a co-worker, or a representative of your organization has offended a customer or other party, an apology should be issued within hours, if not minutes, of the offense occurring.
An apology is best offered in person, or at the very least, by phone. An apology made in one of these two ways seems to carry more weight than an apology by note or other method. It is important to speak directly face-to-face or by phone to the offended party. And do not delay the apology. Upon discovery of the offense, the offending party should make the trip or the phone call to the offended party within the day, and not by voicemail.
An apology—sincere and well done—can wipe out nearly all negative repercussions of the offense.
As for a “thank you” offered via text or email, that is not good enough. Read more here about showing appreciation best practices.