INSIGHTS
Categories
Jobsite Safety–Customer Focused Success Part 4
Safety is the number one factor that will lead to the successful completion of commercial roofing and building envelope maintenance projects. Because our crews have to work in direct proximity to commercial building occupants, our occupied facility jobsite safety plans have to be holistic.
MOREJobsite Management–Customer Focused Success Part 3
A sloppy jobsite is not on the list of ways to describe what will likely be a successful project. Words like clean, neat, orderly, safe, and secure are words that would need to be used to describe the jobsites during and after the work day of what will be a successful job.
MOREJob Preplanning–Customer Focused Success Part 2
When it comes to roof replacements and other building envelope maintenance projects on occupied facilities, proper job preplanning can help mitigate many potential issues before the job even starts.
MOREProper Estimating–Customer Focused Success Part 1
Proper estimating is key to a successful client experience. In Part One of this Customer Focused Success series, we look at how takeoffs, or the process of determining and then estimating the costs for the materials that are needed for a job, are a critical element of the estimating process. We also provide a few contingency examples to consider as part of the takeoff process as well as alternate material options to consider related to cost and availability.
MORELow bid contractors. Here today, gone tomorrow.
If it is important for you to work with commercial contractors that do what they say they will do and can prove they will stand behind their work, apply extra scrutiny to low bid contractors. Or, use these strategies up front to eliminate trying to evaluate if low bid contractors can deliver.
MORENever Ruin an Apology with an Excuse
When an apology includes the word “but” it is not an apology at all. It is an attempt to make an excuse or justify an organization's actions (or inactions). Customers hate excuses and ruining an apology with an excuse is, well, inexcusable.
MOREFiring For Lack of Integrity—Integrity Matters Part 3
It has been said that integrity has 5 attributes: Dependability, Loyalty, Honesty, Good Judgement, and Respect. If we want our organizations to earn a reputation for having team members who are dependable, loyal, honest, have good judgment, and respect others, it is our job as employers to employ team members who maintain a high level of integrity.
MOREHiring For Integrity—Integrity Matters Part 2
If we want our organizations to earn a reputation for having team members who have a high level of integrity, it is our job as employers to dig deep in the interview process to find team members who already possess a high level of integrity—who will be dependable, loyal, honest, have good judgment, and respect others.
MOREDoes Integrity Matter? - Integrity Matters Part 1
Integrity is the basis for any long-lasting relationship, friendship, or anything else of importance. It has been said that integrity has 5 attributes: Dependability, Loyalty, Honesty, Good Judgement, and Respect. If we want our organizations to earn a reputation for having team members who are dependable, loyal, honest, have good judgment, and respect others, it is our job as employers to employ team members who have integrity.
MOREClean Up Your Mess!
You may not be able to judge a book by its cover. But based on my experience, you can judge how successful a job will be for the customer and for the contractor by the eye appeal of the jobsite.
MORE