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Building Customer Relationships

Standard takes on large projects which require strict safety plans, job progress planning, and organizational oversight. By committing to our niche, and avoiding distractions that would derail our core competencies, we find success.

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Second Place is for Winners

Being top-of-mind as the “2nd best” service provider that a prospect knows will eventually lead to a new customer. For Standard, if a potential commercial roofing and building envelope maintenance customer has a preferred vendor (the position that every service provider strives to be), that is generally their 1st and best choice. However, if and when that preferred provider is not delivering a satisfactory level of service at some point in the future, being the “second best” provider that prospective customer knows will pay off.

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Certified Applicator

Smooth the approval process for becoming a certified applicator of the materials specified in projects contractors are bidding on by maintaining a reputation for safety, quality, fairness, and being financially responsible.

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It’s About The Work!

Your company or organization can have flashy business cards, marketing campaigns, meet-and-greets, and every other marketing effort under the sun. However, if your fieldwork is of poor quality, performed in an unsafe manner, sloppy, completed late, etc., you will likely miss the opportunity to obtain that new customer or retain an existing one. It’s all about the work.

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Succession Planning

Current leadership should always have a succession plan for up-and-coming leaders to carry the business forward, without great upheaval. Identifying and nurturing qualified successors will determine whether an organization continues to operate smoothly or begins to sputter and stall under newly-selected leaders.

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Your Culture Is Your Brand

How customers feel when they hear your company name or when they see your logo is considered brand perception. Ultimately, your company culture as much as anything shapes these feelings. When a leadership team truly leads, your customers will get a sense that your company culture promotes fairness and consistency. And when customers feel they are being treated consistently and fairly, they will contribute to the upward and positive momentum that will lead your company to success.

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Reputation is Everything

Companies in service fields often provide a much lower level of customer service than is provided by most other industries. However, if a team of customer service professionals will commit to doing what they say, when they say they will do it, they can build customer trust and loyalty.

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Minimizing Building Energy Usage

There are two main areas of consideration when optimizing a commercial building for energy efficiency. The design and building envelope construction specifications related to the building’s orientation on the site and the energy efficiency of the mechanical systems, lighting, and appliances that are selected to be contained within the building envelope.

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Zero Energy Buildings

To qualify as a zero energy building, the annual energy delivered to the building must be equal to or less than the on-site annual renewable energy exported from the building. While there must be a renewable energy generation component, the building envelope must be constructed to achieve near zero energy consumption.

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Why Experience Modifier Ratings Matter

Experience Modifier Ratings or EMRs matter because they are a direct indicator of the safety records of prospective construction project bidders. And EMR ratings can have an impact on the costs of projects and the potential for that vendor to complete your project without on-the-job injuries.

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