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Low bid contractors. Here today, gone tomorrow.
If it is important for you to work with commercial contractors that do what they say they will do and can prove they will stand behind their work, apply extra scrutiny to low bid contractors. Or, use these strategies up front to eliminate trying to evaluate if low bid contractors can deliver.
MORENever Ruin an Apology with an Excuse
When an apology includes the word “but” it is not an apology at all. It is an attempt to make an excuse or justify an organization's actions (or inactions). Customers hate excuses and ruining an apology with an excuse is, well, inexcusable.
MOREFiring For Lack of Integrity—Integrity Matters Part 3
It has been said that integrity has 5 attributes: Dependability, Loyalty, Honesty, Good Judgement, and Respect. If we want our organizations to earn a reputation for having team members who are dependable, loyal, honest, have good judgment, and respect others, it is our job as employers to employ team members who maintain a high level of integrity.
MOREHiring For Integrity—Integrity Matters Part 2
If we want our organizations to earn a reputation for having team members who have a high level of integrity, it is our job as employers to dig deep in the interview process to find team members who already possess a high level of integrity—who will be dependable, loyal, honest, have good judgment, and respect others.
MOREDoes Integrity Matter? - Integrity Matters Part 1
Integrity is the basis for any long-lasting relationship, friendship, or anything else of importance. It has been said that integrity has 5 attributes: Dependability, Loyalty, Honesty, Good Judgement, and Respect. If we want our organizations to earn a reputation for having team members who are dependable, loyal, honest, have good judgment, and respect others, it is our job as employers to employ team members who have integrity.
MOREClean Up Your Mess!
You may not be able to judge a book by its cover. But based on my experience, you can judge how successful a job will be for the customer and for the contractor by the eye appeal of the jobsite.
MOREIdentify Potential Issues Before They Are Problems
A contractor should always consult with the owner, discuss any sensitive property or finishes, then do a walkthrough to identify possible issues, before a problem develops. Proper safety, planning, execution, clean-up, and attention to a customer’s property relates directly to how successful a contractor will be over the long term.
MOREBuilding Customer Relationships
Standard takes on large projects which require strict safety plans, job progress planning, and organizational oversight. By committing to our niche, and avoiding distractions that would derail our core competencies, we find success.
MORESecond Place is for Winners
Being top-of-mind as the “2nd best” service provider that a prospect knows will eventually lead to a new customer. For Standard, if a potential commercial roofing and building envelope maintenance customer has a preferred vendor (the position that every service provider strives to be), that is generally their 1st and best choice. However, if and when that preferred provider is not delivering a satisfactory level of service at some point in the future, being the “second best” provider that prospective customer knows will pay off.
MORECertified Applicator
Smooth the approval process for becoming a certified applicator of the materials specified in projects contractors are bidding on by maintaining a reputation for safety, quality, fairness, and being financially responsible.
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