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INSIGHTS

Quality Counts!

At Standard, quality counts, and it counts in importance second only to safety.

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Life Insurance

Protect your family, purchase as much life insurance as possible.

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Managing Customer Expectations

One of the most important components in supporting Standard’s customers—especially during this day and time—is to be straightforward with customers about issues affecting project progress and delivery.

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Be a Better Leader

As you strive to help others advance their careers inside your organization and outside of it, practicing these ten “Must-Do’s” is essential for effective leaders to help others succeed—because when they succeed, your organization will succeed.

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Insurance Coverages & Claims

It is imperative for the long-term health of your business to review your insurance policies annually with your providers. A review should include a confirmation that your coverage levels are satisfactory to adequately accommodate for an unexpected, large claim.

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Four Keys to a Safety-First Culture

Safety training is a vital part of every business regardless of the industry. However, with Standard, safety training can be the difference in life or death for one or many people, if poorly implemented. It is crucial to train our team on safety protocols. The team as a whole must have a clear understanding that these protocols not only protect themselves as individuals, but the group as a whole.

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The Key to Constructability is Communication

As we all have learned by now, communication is a key component of any product or service industry. At any part during the execution of the agreed scope of work, details have to be communicated from top to bottom from owner to designer, to the contractor, and so forth. Every detail counts, especially the small ones. Communication will make the difference in the overall composition of your work while project deadlines, expenses, and client satisfaction will speak volumes as a result of the success of the constructability structure.

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Accountability Mentality

Delays in shipments, extreme weather, family emergencies, and a myriad of other things can delay a project and in turn delay a clients satisfaction. Though these things happen often and are out of our control, it is important to take accountability for the results that we promised, but were not met. An “accountability mentality” is the only path that will lead to a high level of success. 

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Traits for Success

Being a leader is about more than just being in charge. It’s about being humble no matter the circumstance and audience. It is about being open to your employees and clients in difficult situations and it’s about being your authentic, true self every day to everyone. To be a successful leader means having respect and empathy for your team and understanding that leadership does not place you above them, but beside them in every obstacle and triumph.

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The 95:5 Rule

Managing a successful business is all about hard work, determination, quality products and timely service. However, the work doesn’t stop there. Genuine customer service, clean work environments and having a positive attitude, among other things, all contribute to the success of the business as well. The 95:5 rule is a concept that 95 percent of your business thrives off of the services or products your business produces. The remaining 5 percent comes from the integrity, compassion and care your customers experience when interacting with you and your employees. 95 percent certainly trumps 5 percent, however that 5 percent is what will retain your customers’ loyalty and your reputation in the long run.

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