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Accountability Mentality

September 20, 2021

Delays in shipments, extreme weather, family emergencies, and a myriad of other things can delay a project and in turn delay a clients satisfaction. Though these things happen often and are out of our control, it is important to take accountability for the results that we promised, but were not met. An “accountability mentality” is the only path that will lead to a high level of success. 

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Traits for Success

August 25, 2021

Being a leader is about more than just being in charge. It’s about being humble no matter the circumstance and audience. It is about being open to your employees and clients in difficult situations and it’s about being your authentic, true self every day to everyone. To be a successful leader means having respect and empathy for your team and understanding that leadership does not place you above them, but beside them in every obstacle and triumph.

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The 95:5 Rule

July 26, 2021

Managing a successful business is all about hard work, determination, quality products and timely service. However, the work doesn’t stop there. Genuine customer service, clean work environments and having a positive attitude, among other things, all contribute to the success of the business as well. The 95:5 rule is a concept that 95 percent of your business thrives off of the services or products your business produces. The remaining 5 percent comes from the integrity, compassion and care your customers experience when interacting with you and your employees. 95 percent certainly trumps 5 percent, however that 5 percent is what will retain your customers’ loyalty and your reputation in the long run.

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Your Attitude

June 28, 2021

Life is full of learning lessons, but the best lessons learned come from the hardest experiences. We all know that most things happen out of our control and usually at the worst time, but over time you realize there is one thing you can always control no matter the situation or issue: your reaction. Keeping a good attitude in the face of hardship is not always an easy task, but a necessary one that will benefit you, and your business, in the long run. 

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Communication is Key

June 1, 2021

For banks and surety providers, open communication is the key to a contractor’s success.

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Community Service

May 3, 2021

Immersing your business into a community is more than offering great services and products. It is about being a pillar of doing good deeds and leveraging your resources to make the community better as a whole. We have over 75 years of experience getting up, getting out, and investing our time and talents in the communities we serve! “The unselfish effort to bring cheer to others will be the beginning of a happier life for ourselves.” — Helen Keller

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3 Truths of Customer Loyalty

April 19, 2021

Customers are sometimes fickle–they like to explore new things, products, and places when shopping for the best deal. But what makes a customer loyal to a business when they have plenty of similar options? Customers appreciate a business with honest and realistic feedback as well as exceptional customer service. They want to know that they are in good hands and feel confident in your services. Customer loyalty, like your reputation, should be a key goal in the everyday operations of your business. Without it, your business will become a revolving door of inconsistent opportunities.

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Earning Your Reputation

April 5, 2021

A reputation is a widespread belief that someone or something has a particular habit or characteristic for either something amazing or unfavorable. Great reputations are built by businesses that employ great people who are truly dedicated to the clients they are serving. On the other hand, reputations are fragile and need to be protected at all times. One wrong experience can send your business’s reputation in a downward spiral. Reputations should be protected at all costs, after all, they are your business’s first impression to new and potential customers. 

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Maintaining an Orderly Jobsite

March 8, 2021

A roof replacement project on any facility is a major undertaking. Issues such as jobsite safety hazards, noise and proper communication among stakeholders are just a few of the many items that must be managed. How neatly a jobsite is being maintained is a direct reflection of the attention to detail a contractor is paying as they undertake the job at hand.

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Document, Document, Document

February 1, 2021

IT has made a substantial impact on many of the disciplines associated with the construction industry including building owners, developers, designers/architects, construction managers, and product manufacturers/vendors. However, many construction contractors—especially small and even some large general contractors as well as trade subcontractors—still run their businesses using the same practices their firms have used for decades.

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Happy Employees = Happy Customers

January 18, 2021

It only stands to reason that if your employees are happy, they will work to make your customers happy. By maintaining an open-door policy, following through and having your employees' backs, you can ensure the happiness of both your staff and customers.

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12 Rules for Work and Life

October 26, 2020

In Stephen Schwarzman’s recently-released book, What It Takes: Lessons in the Pursuit of Excellence, he lists 25 Rules for Work and Life. We selected 12 of these rules that we believe can be harnessed to improve work life and personal/home life.

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Taking Ownership

September 15, 2020

There's a reason Standard’s company name now ends with the word “Solution.” Customers frequently come to me with a problem that is not necessarily related to the building envelope. Whatever a customer’s commercial facility problem is, Standard is committed to taking ownership of that problem and helping them solve it.

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Recruiting

August 19, 2020

Recruiting in any market today presents unique challenges for every business. To maintain the strongest team we possibly can, Standard adheres to a four-point strategy for recruiting and retaining the best employees. “Take care of your employees and they will take care of your business. It’s as simple as that.” —Sir Richard Branson, Founder, Virgin Group.

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Customer Service

August 3, 2020

At Standard, there are 4 areas in which we consistently strive for perfection to achieve excellence in customer service: in the office, in the field, through project management and in close-out. Our customer service is inspired by and rooted in the words of the great NFL coach Vince Lombardi, “In our pursuit of perfection, we will catch excellence.”

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Turning Obstacles into Opportunity

June 22, 2020

A positive attitude can go a long way. This piece of advice should be applied to both your personal and professional life. Standard is committed to overcoming obstacles with a positive attitude–it’s part of our Core Values. Finding the opportunity to overcome a challenge ultimately makes you stronger. 

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Leadership is a Responsibility We All Bear

May 26, 2020

As we begin to wrap our minds around living in a world that exists with COVID-19, a return to a “normal” way of life for Americans will come at a gradual, methodical pace. Opening retail, restaurants and similar establishments, according to guidelines directed by state and federal governments, will dictate the pace to recovery. And just like there are risks associated with virtually every aspect of everyday life, elected officials must accept that bold leadership will come with taking some chances. Even the consumer will have to take a leadership role by working hard and contributing their share to help our country return to a more “normal” way of life.

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HR Standards of Success

May 18, 2020

There are certainly multiple components that lead to the success of an organization, but it can be argued that effectively managing the human resources of a company is the most important determinant of that company’s long-term success. And the effective management of the HR function depends on more than just the HR department. Getting it right takes an active team approach that includes the HR department as well as supervisors and managers all the way up to the CEO. And just like on any successful team, members each have critical roles. It’s important to note that all of these functions are ongoing, interrelated and should be conducted in as near to “real-time” as possible.

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Understanding a Contractor’s Accounting System

January 3, 2020

Contracting can be a complicated and risky business. If a contractor doesn’t know its true financial position, then trouble can’t be far away; and when trouble arrives (and it will), no owner wants to be impacted by the fallout caused by a financially-stripped contractor. For this reason, it’s important that owners not only thoroughly vet contractors before awarding a project, but also understand which accounting and billing methods the contractor adheres to.

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Communication is Key to Re-roofing Project Success

May 23, 2019

It’s a fact; commercial re-roofing projects are very different and are many times more complex than new construction roofing. Because of this, one of the most important components to a re-roofing project’s success is a healthy and productive line of communication between the owner, the roof architect/designer and the contractor throughout the life of the project. Here, we share what a good communication process looks like and offer up a case study that examines how open lines of communication helped mitigate unforeseen complications and ensure project success.

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Chase Perfection, Achieve Excellence: Core Values

February 4, 2019

At Standard, we are committed to providing quality roofing, roof maintenance and leak repair services to our clients that surpasses the standards of our competitors. We are able to provide this level of service because we aspire for perfection on a daily basis.

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Your Culture Is Your Brand

January 31, 2019

Our company focuses relentlessly on safety. And over my many years in this business, I've heard from so many facility managers, engineers and roof consultants that Standard is actually most known and respected for our focus on the safety of our employees and the occupants of facilities on which we are working. So, because of this focus on a safety-first culture, safety has become our brand.

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