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Let Us Look Before You Leak
Whatever roof system your operation is under, whatever exterior and interior wall conditions your co-workers are working within, whatever window and door envelope penetrations are providing light and access, and whatever foundation is supporting your facility, the building that you have been charged with maintaining deserves (and its owners and inhabitants will greatly appreciate) a little TLC.
MORECore Values Must Be Absolute
During a conversation with an HVAC technician, I learned that his company's service calls had been declining, and customer complaints had been rising due to technician disputes. This made me realize that the company was struggling with a culture problem, which likely stemmed from a lack of clear and consistent Core Values for its team to follow.
MOREWhat Are Your Breaking Points?
Reaching a breaking point occurs when you feel you've done all you can but can’t go any further, yet successful people manage their breaking points by recognizing and addressing their triggers. By understanding these triggers—like fatigue, stage fright, and feeling overwhelmed—you can prevent hitting your breaking point and stay productive, even under pressure.
MOREHR Standards of Success
There are certainly multiple components that lead to the success of an organization, but it can be argued that effectively managing the human resources of a company is the most important determinant of that company’s long-term success. And the effective management of the HR function depends on more than just the HR department. Getting it right takes an active team approach that includes the HR department as well as supervisors and managers all the way up to the CEO. And just like on any successful team, members each have critical roles. It’s important to note that all of these functions are ongoing, interrelated and should be conducted in as near to “real-time” as possible.
MOREMoving Forward or Falling Behind?
On October 1, 2024, thousands of International Longshoremen's Association (ILA) members struck for a 77% wage increase and job protections, rejecting a prior 50% offer. Paradoxically, the union also demands that ports refrain from automation, potentially stifling efficiency and raising shipping costs for consumers. As my father often said, “If you’re not moving forward, you’re falling behind,” and the ILA risks leaving its members stuck in the past.
MOREMaintaining an Orderly Jobsite
A roof replacement project on any facility is a major undertaking. Issues such as jobsite safety hazards, noise, and proper communication among stakeholders are just a few of the many items that must be managed. How neatly a jobsite is being maintained is a direct reflection of the attention to detail a contractor is paying as they undertake the job at hand.
MOREAfter the Storm has Passed
Checking your building’s envelope—roof, exterior walls, doors, and windows—for moisture infiltration from damage as soon as possible after weather events will help to prevent further infiltration and longer-term issues.
MOREWho Are “True” Customers?
In this insight, we dive deep into the concept of “true customers”—those who view a company as valuable rather than a mere commodity—highlighting Costco's exceptional customer loyalty through superior service, a unique membership model, and high-quality products. It emphasizes the importance of differentiating from competitors to cultivate loyal customers who appreciate and trust a brand, using the author’s own company, Standard, as an example of striving to meet and exceed customer expectations.
MOREWe Are Customer-Focused
Discover how our Core Values and guiding principles shape exceptional customer experiences, from being a team player to creating memorable 'Wow' moments. Learn how we turn dedication into trust and excellence
MOREWe Maintain Positive Attitudes
Maintaining a positive attitude at work is crucial, which is why we highlight it as a core value to remind ourselves and hold each other accountable. Key aspects of a positive attitude include being friendly, unselfish, and not easily intimidated. By adhering to these principles, we create a more supportive and effective work environment.
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