It’s About The Work!
What is work product? Work product is the result obtained by efforts to resolve a problem for a customer. It’s all about the work.
Your company or organization can have flashy business cards, marketing campaigns, meet-and-greets, and every other marketing effort under the sun. However, if your fieldwork is of poor quality, performed in an unsafe manner, sloppy, completed late, etc., you will likely miss the opportunity to obtain that new customer or retain an existing one. It’s all about the work.
Your technicians must be quality-committed, safety-minded, and attentive to the customer’s needs in order to deliver a successful work product. No amount of “fancy footwork” will get the job done. That’s all just “fluff”.
The rubber meets the road after your team has completed the work and the customer’s problem is solved in every way—the work was done with first-in-class quality, safely, and the team leaves the work site clean—as if no one had been there.
Yes. It’s all about the work!