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Making The Right Call
At 4:15 pm on Christmas Eve 2024, a Standard Division Manager received an urgent message from a customer about a newly discovered roof leak on their campus renovation project. With rain in the forecast and no contractors available due to the holiday, the leak threatened to delay the project by weeks.
While Standard had been recently involved with other roofing and building envelope maintenance projects for this customer, this was not a roof that Standard had installed, it was not being maintained through our roof maintenance program, and Standard was not contracted to replace it as part of this renovation. Faced with a choice—ignore the request or step in to help—our team member didn’t hesitate. He and his lead foreman met at the deserted job site, completed the repairs, cleaned up, and returned home.
What makes this story even more special is that I only recently learned about it. No one had to ask or persuade this Standard Division Manager to do the right thing—he simply lived by Standard’s core values:
- Hard Working and Self-Motivated
- Do the Right Thing
- Problem-Solvers
- Positive Attitude
- Customer-Focused
I believe Standard’s team members are special people. While I am certainly biased, I wanted to share this story to illustrate that they are dedicated, professional, and committed to our customer’s success.
We will never let you down.