Honesty + Quality + Safety = Trust
The foundation for lasting customer relationships is Trust. Standard’s entire set of Core Values is designed to build and maintain trust. However, as I consider the most fundamental of our Core Values that combine to build trust with clients, these three stand out:
Honesty in all we do.
Our commitment to our potential and existing customers (and to each other) is that we will always be honest. Sometimes being honest means saying something you don’t want to say or saying something you know someone else does not want to hear. But, if your clients (and your co-workers) know you will always be honest with them, they will trust you.
Our commitment to our potential and existing customers (and to each other) is that our crews and supervisors will always provide the highest quality workmanship possible on every project we take on. To that end, if we are evaluating a new opportunity and, based on the specifications provided, we feel we cannot provide quality workmanship, we will not bid on the project. However, if we have an open line of communication with a customer’s representative, we will make every effort to engage in honest dialog about the project to determine if there is a way to provide quality workmanship while meeting the goals of the project.
Our commitment to our potential and existing customers (and to each other) is that we will maintain a safety-first culture. The only way to maintain a safety-first culture is to provide a rigorous, comprehensive, and consistent safety program that includes random site inspections, consistent training, incentive programs, taking disciplinary action when necessary, and having unwavering management support.
By keeping these three Core Values top of mind as we interact with customers and with each other, our customer’s best interests will always be our highest priority. And when customers feel that their best interests are the highest priority of any service provider, the foundation of a trusting relationship is being laid vs. a transaction being made.