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Details Matter for Standard
Discover how meticulous attention to details can transform customer experiences and ensure safety in the high-stakes world of roofing in our latest blog. Learn why everything from how a phone call is answered to strict safety protocols on rooftops isn't just about standards but survival and success in our business.
MOREDetails, Details, Details!
Discover how the timeless lessons from a high school basketball coach mirror the importance of attention to detail in business, especially in the building envelope solutions industry. Learn how the principles of playing both ends of the court can lead to success in any field.
MOREExciting News Alert! Standard Unveils Leadership Promotions
The team at Standard is buzzing with excitement as we announce the well-deserved promotions of two key leaders who have been instrumental in driving our success. Join us in congratulating Kristine Mantel and Derrick Burnett on their new roles, set to propel our company into an even brighter future!
MOREWhy Handwritten Notes Make Outsized Impressions
In an age dominated by digital communication, Pete champions the enduring significance of handwritten notes, emphasizing their unmatched ability to convey sincerity and foster genuine connections. Exploring the timeless charm of snail mail, this insight underscores the lasting impact of personal gestures in an increasingly impersonal world.
MORESecond Place is for Winners
Being top-of-mind as the “2nd best” service provider that a prospect knows will eventually lead to a new customer. For Standard, if a potential commercial roofing and building envelope maintenance customer has a preferred vendor (the position that every service provider strives to be), that is generally their 1st and best choice. However, if and when that preferred provider is not delivering a satisfactory level of service at some point in the future, being the “second best” provider that prospective customer knows will pay off.
MOREALWAYS Submit a Responsible Bid
In this insight, Pete stresses the significance of responsible estimating to ensure fair and accurate bids, consistent results, and the safety of project completion. The author encourages a proactive approach to bidding, advocating for stretching capabilities while maintaining high service standards for customers.
MOREProper Estimating is Critical
Proper estimating is key to a successful client experience. In Part One of this Customer Focused Success series, we look at how takeoffs, or the process of determining and then estimating the costs for the materials that are needed for a job, are a critical element of the estimating process. We also provide a few contingency examples to consider as part of the takeoff process as well as alternate material options to consider related to cost and availability.
MOREInspect What You Expect
We delve into Standard's proactive safety approach, centered on the principle of “Inspect What You Expect,” to safeguard the well-being of all stakeholders—team members, contractors, and customers. We explore the implementation of an innovative safety expectations checklist designed to systematically evaluate job sites, enhancing vigilance and minimizing risks.
MORECatch Excellence by Striving for Perfection
At Standard, we emphasize the daily pursuit of excellence by chasing perfection, highlighting the importance of not overlooking the “little things” that collectively lead to excellence. This blog highlights how to avoid the path to mediocrity and ultimately “catch excellence” in the relentless pursuit of perfection, as inspired by Vince Lombardi's philosophy.
MOREThe Power of Fair Compensation: Attracting High-Performers Increases Quality and Reduces Supervision Costs
Paying fair wages and bonuses leads to hiring higher quality staff, requiring less supervision and resulting in increased customer satisfaction and recommendations.
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