INSIGHTS
Categories
Earning Your Reputation
A reputation is a widespread belief that someone or something has a particular habit or characteristic for either something amazing or unfavorable. Great reputations are built by businesses that employ great people who are truly dedicated to the clients they are serving. On the other hand, reputations are fragile and need to be protected at all times. One wrong experience can send your business’s reputation in a downward spiral. Reputations should be protected at all costs, after all, they are your business’s first impression to new and potential customers.
MOREMaintaining an Orderly Jobsite
A roof replacement project on any facility is a major undertaking. Issues such as jobsite safety hazards, noise and proper communication among stakeholders are just a few of the many items that must be managed. How neatly a jobsite is being maintained is a direct reflection of the attention to detail a contractor is paying as they undertake the job at hand.
MOREDocument, Document, Document
IT has made a substantial impact on many of the disciplines associated with the construction industry including building owners, developers, designers/architects, construction managers, and product manufacturers/vendors. However, many construction contractors—especially small and even some large general contractors as well as trade subcontractors—still run their businesses using the same practices their firms have used for decades.
MOREHappy Employees = Happy Customers
It only stands to reason that if your employees are happy, they will work to make your customers happy. By maintaining an open-door policy, following through and having your employees' backs, you can ensure the happiness of both your staff and customers.
MORE12 Rules for Work and Life
In Stephen Schwarzman’s recently-released book, What It Takes: Lessons in the Pursuit of Excellence, he lists 25 Rules for Work and Life. We selected 12 of these rules that we believe can be harnessed to improve work life and personal/home life.
MORETaking Ownership
There's a reason Standard’s company name now ends with the word “Solution.” Customers frequently come to me with a problem that is not necessarily related to the building envelope. Whatever a customer’s commercial facility problem is, Standard is committed to taking ownership of that problem and helping them solve it.
MORERecruiting
Recruiting in any market today presents unique challenges for every business. To maintain the strongest team we possibly can, Standard adheres to a four-point strategy for recruiting and retaining the best employees. “Take care of your employees and they will take care of your business. It’s as simple as that.” —Sir Richard Branson, Founder, Virgin Group.
MORECustomer Service
At Standard, there are 4 areas in which we consistently strive for perfection to achieve excellence in customer service: in the office, in the field, through project management and in close-out. Our customer service is inspired by and rooted in the words of the great NFL coach Vince Lombardi, “In our pursuit of perfection, we will catch excellence.”
MORETurning Obstacles into Opportunity
A positive attitude can go a long way. This piece of advice should be applied to both your personal and professional life. Standard is committed to overcoming obstacles with a positive attitude–it’s part of our Core Values. Finding the opportunity to overcome a challenge ultimately makes you stronger.
MORELeadership is a Responsibility We All Bear
As we begin to wrap our minds around living in a world that exists with COVID-19, a return to a “normal” way of life for Americans will come at a gradual, methodical pace. Opening retail, restaurants and similar establishments, according to guidelines directed by state and federal governments, will dictate the pace to recovery. And just like there are risks associated with virtually every aspect of everyday life, elected officials must accept that bold leadership will come with taking some chances. Even the consumer will have to take a leadership role by working hard and contributing their share to help our country return to a more “normal” way of life.
MORE