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Traits for Success
Being a leader is about more than just being in charge. It’s about being humble no matter the circumstance and audience. It is about being open to your employees and clients in difficult situations and it’s about being your authentic, true self every day to everyone. To be a successful leader means having respect and empathy for your team and understanding that leadership does not place you above them, but beside them in every obstacle and triumph.
MOREThe 95:5 Rule
Managing a successful business is all about hard work, determination, quality products and timely service. However, the work doesn’t stop there. Genuine customer service, clean work environments and having a positive attitude, among other things, all contribute to the success of the business as well. The 95:5 rule is a concept that 95 percent of your business thrives off of the services or products your business produces. The remaining 5 percent comes from the integrity, compassion and care your customers experience when interacting with you and your employees. 95 percent certainly trumps 5 percent, however that 5 percent is what will retain your customers’ loyalty and your reputation in the long run.
MOREYour Attitude
Life is full of learning lessons, but the best lessons learned come from the hardest experiences. We all know that most things happen out of our control and usually at the worst time, but over time you realize there is one thing you can always control no matter the situation or issue: your reaction. Keeping a good attitude in the face of hardship is not always an easy task, but a necessary one that will benefit you, and your business, in the long run.
MORECommunication is Key
For banks and surety providers, open communication is the key to a contractor’s success.
MORECommunity Service
Immersing your business into a community is more than offering great services and products. It is about being a pillar of doing good deeds and leveraging your resources to make the community better as a whole. We have over 75 years of experience getting up, getting out, and investing our time and talents in the communities we serve! “The unselfish effort to bring cheer to others will be the beginning of a happier life for ourselves.” — Helen Keller
MORE3 Truths of Customer Loyalty
Customers are sometimes fickle–they like to explore new things, products, and places when shopping for the best deal. But what makes a customer loyal to a business when they have plenty of similar options? Customers appreciate a business with honest and realistic feedback as well as exceptional customer service. They want to know that they are in good hands and feel confident in your services. Customer loyalty, like your reputation, should be a key goal in the everyday operations of your business. Without it, your business will become a revolving door of inconsistent opportunities.
MOREEarning Your Reputation
A reputation is a widespread belief that someone or something has a particular habit or characteristic for either something amazing or unfavorable. Great reputations are built by businesses that employ great people who are truly dedicated to the clients they are serving. On the other hand, reputations are fragile and need to be protected at all times. One wrong experience can send your business’s reputation in a downward spiral. Reputations should be protected at all costs, after all, they are your business’s first impression to new and potential customers.
MOREMaintaining an Orderly Jobsite
A roof replacement project on any facility is a major undertaking. Issues such as jobsite safety hazards, noise and proper communication among stakeholders are just a few of the many items that must be managed. How neatly a jobsite is being maintained is a direct reflection of the attention to detail a contractor is paying as they undertake the job at hand.
MOREDocument, Document, Document
IT has made a substantial impact on many of the disciplines associated with the construction industry including building owners, developers, designers/architects, construction managers, and product manufacturers/vendors. However, many construction contractors—especially small and even some large general contractors as well as trade subcontractors—still run their businesses using the same practices their firms have used for decades.
MOREHappy Employees = Happy Customers
It only stands to reason that if your employees are happy, they will work to make your customers happy. By maintaining an open-door policy, following through and having your employees' backs, you can ensure the happiness of both your staff and customers.
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